Refund and Returns Policy

Overview

We care about providing and maintaining a positive rapport with you, because we value you. Therefore, we pride ourselves on providing quality art and other products to you without compromising the importance of customer service. Keeping a quality customer experience at the forefront of our business model is how we facilitate a positive buying experience from start to completion.

We value our collectors, new patrons, and our repeat clients who’ve entrusted us to provide to them a quality, but timely experience that exceeds their expectations. We want you to come back, so by making sure you have a good experience puts us in a better position to maintain a relationship with you for years to come. So, with customer retention in mind, we make every attempt to make you happy via accepting returns and issuing refunds.

This site is dedicated to dealing in original art works as its base model, and traditionally, it is uncustomary to allow refunds or returns, but we will accept returns, but please read our return policy in full. If you have questions that have not been addressed in this policy, please contact us with your unique questions or concerns by sending an email to {admin@abnormalarts.com} and we’ll promptly respond as quickly as possible.

With that being said, our refund and returns policy lasts 15 days. If you return the item within 15 days of the date the item was shipped and received by you, we will gladly issue a full refund of the purchase price. If 15 days have passed since your purchase, we can’t offer you a full refund nor exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We have the right to request proof of purchase via the original receipt or other form of proof of purchase.

When shipping the item back, please ensure that you’ve opted for the insurance option. This small ounce of prevention protects you in case of loss or damage during return transit.

Non-Refundable Items

Please understand that there are some instances that we do not accept returns.

Items that have been personalized in any way may not be returned, as these items may not be possible to resell to others. Here are some examples of personalized items, but this is not an all-inclusive list:

A monogrammed element.
The addition of a requested design element on a piece.
A commissioned piece of art.

Items that have been modified to suit your taste may not be returned, as these items may not be possible to resell to others. Modifications examples are as follows, but are not limited to these alone:

A change that was requested by you or suggested by us to suit your request, such as a change in an original item color or colors.
Removal of an originally included element of a piece of art.
A special request such as the addition of an inscription on a piece.
The removal, change, or inclusion of any element that was not an original trait of the product.

We don’t accept returns on items that have been washed, worn, or have had their tags removed.

Commissioned pieces may NOT be returned under any circumstances, as these items may not be possible to resell to others.

Items that have been used, displayed, tampered with, or are not in their original condition when received may not be returned, as these items may not be resold to others.

Perishable goods such as food and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Coupon books
Downloadable software products
Sale Items
Special orders

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, or book that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {admin@abnormalarts.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged, for example, an item is damaged if it has been scratched, heat damaged, damaged by liquid, or any other instance that has modified its original traits and / or appearance.

If you need to exchange it for the same item, send us an email at {email address} and send your item to: {24102 Meadowbridge Dr., Clinton Township, MI. 48035}.

In some instances, we will accept returns in exchange for a product of equal or lesser cost.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us first by sending an email with “return of purchase” in the subject line to admin@abnormalarts.com. Please include the item details, why you’d like a refund or exchange. Upon confirmation of verifying your original purchase, you’ll recieve an email with further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.